F.A.Q
Can’t find your question?
Then an agent will be waiting for you on CHAT 24/7 to discuss the solution.
Don’t hesitate, they’re friendly and very knowledgeable about gambling addiction.
On 09 74 59 25 00 , our coaches can help you stop gambling or regain control of your game.
It’s free and anonymous, so give us a call!
FAQ
Frequently asked questions
What exactly are you blocking?
We block gambling in the broadest sense.
We block everything: casino, turf, poker, betting, CS:GO, lotto, blackjack, skins and E-sports, scratch cards, dice games…
And we block on the Internet and on applications.
For how long?
This depends on the selected waiting time before receiving the uninstall PIN code by e-mail.
– Minimum 12 hours
– Minimum 24 hours
– Minimum 36 hours
– For LIFE
It is also possible to test the application without a PIN code.
⚠️ How do I uninstall or deactivate the solution?
It’s deliberately very complicated, if not virtually impossible.
The solution is protected against uninstallation and deactivation by a strong PIN code.
Someone close to you can choose the PIN code for you, or take the “hidden PIN code” option.
For the “hidden PIN code”, the system will automatically assign you a PIN code, but will not communicate it to you.
The idea is for the user not to know the uninstall PIN code.
Afterwards, you can still retrieve a PIN code by e-mail, but you’ll have to wait 12, 24 or 36 hours (your choice).
It’s a forced delay.
There’s also the option for life. So you can never get your PIN code back.
⚠️ How do I retrieve a PIN code with the LIFE option?
That’s just not possible.
If you have chosen the option for life, we invite you to come and see us on the 24/7 chat to retrieve your uninstall PIN code.
It’s the only way.
A coach will be waiting to convince you not to uninstall the application.
⚠️ How do I retrieve a PIN code with the 12, 24 or 36-hour option?
If you have chosen one of the options: 12, 24 or 36 hours, you can click on : “Recover my pin code”.
You will then receive an e-mail with a PIN code, but not before 12, 24 or 36 hours, depending on your choice at installation.
So we have to wait a long time.
The aim is to make it harder for you to uninstall, to give you time to change your mind and avoid a relapse.
To make uninstallation definitively impossible, you can choose the option for life!
Will restarting my device stop the application?
Yes, but only for a very short time. Once the phone is restarted, the application quickly reactivates (about 15 seconds, depending on the device model).
Can STOPJEU be shut down without a PIN code?
No, you need to know the PIN code.
If you have lost or forgotten your PIN code, please refer to the question: How do I retrieve a PIN code? (above ↑).
How do I activate gambling blocking?
Click on the big button ON.
It’s as simple as turning on the light in your home.
Why is STOPJEU so complicated, almost impossible to deactivate?
Gambling addiction is mainly characterized by the impossibility of controlling oneself and stopping. Gamblers who promise themselves they’ll stop are driven by strong impulses to gamble again.
STOPJEU is here to help you keep your resolutions.
STOPJEU is effective because it’s impossible to stop once it’s activated (with the lifetime option).
STOPJEU succeeds where self-determination fails.
If you’re a little afraid of a lifetime commitment, you should know that there are very short blocking periods starting from 12 hours.
Can you disable STOPJEU remotely if I beg you on my knees?
No, unfortunately not.
Technically speaking, we can remove blocks remotely, but ethically speaking our support team will never deactivate an active game auto-restriction.
You must wait until the end of the waiting period.
However, we’ll always be there to support you and give you good advice in the fight against pathological gambling (CHAT 24/7).
Can I block 2 or 3 more personal things that have nothing to do with gambling?
Yes, yes.
> To block a particular application, go directly to“blocked applications” in the STOPJEU solution.
> To block a particular website, go directly to“blocked websites” in the STOPJEU solution.
You’re free to make any manual additions you like.
STOPJEU will continue to root out gambling without any intervention on your part.
Can I install STOPJEU on several screens?
Yes, that’s our number 1 tip.
What’s the point of having STOPJEU on the computer if the smartphone remains wide open to the game?
Protect an unlimited number of devices.
STOPJEU also blocks sites that provide information on or advertise gambling?
The blockage is very wide.
All it takes for STOPJEU to block a site or web page that mentions gambling.
STOPJEU not only blocks illegal gambling sites, it also blocks all peripheral sites that revolve around this theme.
To fool the authorities and players alike, illegal sites regularly change their URLs or even practice traffic detour, but nothing escapes us. Count on us to block it all.
Perfection is out of this world, but our database is constantly being expanded and deepened. The same goes for our discrimination and filtering algorithm.
We challenge you to find a gambling site that passes through our filters.
If you ever find a bug in our system, we’ll give you a lifetime subscription. How about it?
STOPJEU makes mistakes and sometimes blocks things it's not supposed to?
This is extremely rare, as the filtering algorithm is self-improving every day.
If the user reports a false negative, we switch him/her to the white list.
STOPJEU uses automatic or autonomous learning based on anonymized and concatenated data to improve its performance over time.
Does STOPJEU protect my devices from viruses and other malware?
Yes.
By default, STOPJEU blocks a large number of malicious websites known to host viruses.
Our list of dangerous sites is updated almost constantly.
It’s STOPJEU’s little bonus gift.
How does STOPJEU affect my battery consumption and the speed of my device?
To say that the impact is zero would be a lie, because even sending an SMS or watching a video on YouTube has an impact on the machine’s battery and performance.
BUT the real impact is very low. The STOPJEU solution is built on the latest technological standards.
To determine the impact of STOPJEU, we carry out tests on smartphones and laptops, using the following protocol:
1: WITH STOPJEU on a device in standby mode, we measure the time it takes for the battery to run down (from 100% to 0%).
2: WITHOUT STOPGAME on the same device in standby mode, we remeasure the time it takes for the battery to run down (from 100% to 0%). But this time without STOPJEU installed.
The measured difference is very small, whatever the make or model. In all likelihood, you won’t notice any difference in use. Newer models are even less affected.
On a device in active operating mode (normal use), we come to the same conclusion.
Machine performance is therefore not usually affected.
Simply put, STOPJEU won’t make your device slow down or drain its battery.
I don't have much money at the moment. Do you have any discounts?
We offer 30 days free to people in precarious situations on simple request (no need to show proof, no blah-blah).
30 days is often less time than it takes to rebuild your financial health away from the game.
Once the free 30-day period has elapsed, we again offer a social rate (-50%) for people on the margins of society, with no time limit.
All on simple request via Chat 24/7 and always without justification or blabla . It’s like a contract of trust between you and us.
The idea is to pass on the cost of the service to the more affluent.
However, if you can afford to pay the normal subscription rate, please do so, as subscriptions help keep STOPJEU’s technological solution at the top of its game.
Service maintenance is extremely costly.
What is STOPJEU's impact on society?
STOPJEU’s societal impact can be seen in several key areas, all aimed at positively transforming the gambling market.
First and foremost, STOPJEU makes a significant contribution to reducing the number of problem gamblers. By targeting a drastic reduction in their share of the gambling market, the application plays a crucial role in reducing problem gambling behavior.
STOPJEU also consolidates the French model of the legal gambling market. By blocking access to illegal gambling, the application encourages players to turn to a legalized market, where they benefit from tailored support and automated control over deposits, bets and time spent playing. This approach guarantees a safer, more responsible gaming environment.
In addition, STOPJEU strengthens players’ ability to control their gambling practices. The application offers direct support to problem gamblers, helping them to adopt healthier gambling behaviours and control their gambling habits.
Finally, through its approach based on player behavior and gaming practices, STOPJEU aligns with the objectives of JONUM (Jeu Online Numérique), which aims to promote responsible gaming and combat problem gambling.
In short, STOPJEU’s impact on society is reflected in an effective fight against illegal and excessive gambling, a significant reduction in the number of problem gamblers, and a strengthening of gamblers’ control over their practices, thus contributing to a healthier and safer gambling environment.
STOPJEU is all very well against Internet gambling, but what are you doing about land-based gambling?
We’ll help you apply for voluntary prohibition of gambling (casinos and land-based gambling clubs)
Then, unless the tobacconist’s down the road installs STOPJEU on its cash register, you’ll still be able to buy scratch cards and LOTO tickets.
However, we do offer 24/7 support by chat or phone, should you ever feel on the verge of cracking.
Talking often defuses the pressure cooker and allows you to get on with your day, away from temptation.
Our coaches are here to help you fight addiction.
Why do you charge for the service when your mission is to help players? What do you do with the subscription money?
We’re not in the business of making a profit, let alone paying a dividend.
Surpluses, if any, are reused to keep subscription prices down, improve our quality of service, improve working conditions for the team, and continue software development.
We also think it’s right to donate 10% of sales to the following non-profit organizations: 10% for them. We provide our tax receipts.
Software maintenance is extremely costly, as it has to be constantly updated and parameterized to ensure flawless operation.
For example, with Samsung bringing out almost 15 new models a year, not to mention other brands, our adaptation costs are chronic and perpetual.
STOPJEU also aims to keep its team on the payroll. The same team that answers your questions day and night on Chat.
In our invitations to tender, we give preference to local companies and service providers.
The service is efficient because we’re pros. Professionalism has a cost, just like the advertising we have to pay Google to be visible in your search results.
We create jobs, business and tax contributions locally. (FRANCE).
If I have a problem, is there someone there for me? Or can I wait a long time?
There’s ALWAYS someone on the chat 24/7.
And it’s often busy during the day.
on 09 74 59 25 00.
It’s always FREE and ANONYMOUS 🙂
Can I share my subscription with a friend?
Yes, and with pleasure.
You have to share in life and know how to give back what you’ve received.
So don’t hesitate to share your STOPJEU login e-mail and password with a friend.
Is it easy to sign up?
You can sign up via your Facebook or Google account in just 5 seconds.
Otherwise, you can always register with an e-mail address and a password. That’s all there is to it!
You won’t be asked for your age, postal address, telephone number, gender or even to click on“I’m not a robot.“
We’re not here to collect personal data, we’re here to block gambling.
24/7 SOS CHAT
Does it work?
Stopping gambling or simply lowering your level of play is easier with the support of a coach, whether by phone or chat. This greatly increases the chances of success.
STOPJEU for responsible gaming.